(Q) How do I register?


(Q) I'm under 18 and can't signup?
(A) Due to some items having an Adult nature. We have increased our minimum age to register to 18 years.

(Q) How can I place a bid?
(A) IWAC Stores is not an auction site. We only generate sales through the Buy It Now feature.

(Q) How can I keep track of items I have bought?
(A) You can keep an eye on everything you have bought by visiting your members area and selecting the "bidding" page.

(Q)What are acceptable methods of payment?
(A)We strongly suggest using a payment gateway such as Nochex, Paypal or Google Checkout these are fast and effective.

Cash, postal orders, cheques and bank transfer is accepted as long as both parties agree to use them.

If you do not have a Nochex account you can get one here http://www.nochex.com

Likewise if you do not have a Paypal account you can here http://www.paypal.com

If you do not have a Google Checkout page you can here http://checkout.google.com/

However we do not allow the use of Western Union, Monygram or any other forms of unsecure payment methods.

(Q) How can I list an item?
(A) You must first be a registered member. Once you have registered and read and fully understood the Terms and Conditions page, simply login to your account and click on the "Sell" link. The first thing to do is select a general category for your item, note that you can choose a more specific category further into the listing process. You can then enter in your chosen settings and item description.

(Q) How can I keep track of items I'm selling?
(A) You can keep an eye on everything you are selling by visiting your members area and selecting
the "selling" page.

(Q) Can I use HTML when listing an item?
(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly.

(Q)How much does it cost to sell?
(A)IWAC has a very basic yet effective fee structure. You can view this here http://www.iwacstores.com/site_fees.php

(Q)How do I list an item on IWAC?
(A)Simple answer is to login to your account and click on the 'Sell' link and choose which category you want to place your item(s) into.. Then just follow the on screen instructions. You will be asked for things like auction title, a description, a photo if you have one, the starting price, quantity etc...

(Q)Can I change my item's starting price or quantity?
(A)Click on "edit" on the individual auction page for the item you wish to change. You will need to be logged into your account to do this.

(Q)How do I contact the buyer?
(A)You will be automatically sent the buyers full contact details by email when your auction reaches its end.

(Q)What if I can't contact the buyer?
(A)Please remember that many people don't access their e-mail daily, so they may not be intentionally ignoring you if you don't hear from them straight away. You can see the bidding history by logging into the members area and looking up the item in question from the "my closed auctions" section.

(Q)Can I change my item's description or category?
(A)Click on "edit" on the individual auction page for the auction you wish to change. Enter your details, some things cannot be changed once a bid has been placed.

(Q)How can I check on my account?
(A)You can check on your account by logging into the members area and clicking on the "members" button, here you will see your live account details, with your current balance.

(Q)What is a Dutch Auction?
(A)A Dutch Auction is an auction in which the seller has multiple identical items to sell. When starting a Dutch Auction the seller must enter the quantity, starting price.

(Q)What is the number next to the each username?
(A)Everytime a member has been involved in a successful auction they are expected to leave feedback on the counterparty. You have an option of leaving either Praise, Neutral or Negative feedback along with any comments you have about your experience with this member. This will give other members of the community an insight into the trustworthiness and reliability of this individual. To leave feedback you need to go to your own IWAC login area and click on the "reputation" section.

(Q)Can I stop unwanted bidding members from bidding on my auctions?
(A)If you have had a bad experience with a member in the past and you do not wish them to bid on your auctions you can enter their name into your 'ban users' section of your login. This has the effect of stopping the member from being able to bid on your auctions. Hence, the user is 'banned'.

If you do decide to ban a user for any reason, please email abuse@iwacstores.com with all the details of the user and the reason(s) why you have banned them.

If this user gets 3 banned strikes against them they will then be investigated and have their account placed on suspension for review.

(Q)Why has my account been suspended?
(A)To keep IWAC as clutter free to allow genuine sellers a clean and efficient marketplace in which to trade, we ask all sellers to not break our posting rules found under our Terms & Conditions page

If any of your items cross this boundary, ALL your auctions will be deleted without notice and your account placed on hold. When you try and login while your account is on hold you will find you are locked out. To remove this ban, please email us support@iwacstores.com stating the item(s) you posted to create this ban and that you will not post such items any more. Please do not email us asking us what you did wrong, a simple apology will re-open your account almost immediately whereas a long winded email conversation will waste ours and your time.

If you state you will refrain from posting banned items and are caught a second time, the same will happen.

If you are caught a third time your account will be locked on a permanent basis. It is up to you to read the posting rules and abide by them, users are told about the posting rules when they start an auction. "I didn't realise" won't be a valid excuse!

Continuous negative feedback will also see your account placed on hold. Always make sure your first feedback is positive otherwise your account could be investigated.

Holders of multiple accounts will also be placed on hold.

Suspected bidders on their own auctions (shilling) will see their accounts placed on hold.

Users with incomplete address details will be placed on hold.

(Q)What are Webstores?
(A)Webstores is a store option within the IWAC Site.

You choose the Webstores option to promote your website. There is a direct link to your website from the store page.
You set the description just like a normal store except you can have keywords linking to specific items in your website.

You only get one item to list on the IWAC Site and we advise you to use this as a marketing and advertising channel for your website.

The Webstores is one of 2 places that you are allowed to have outbound links from.

So what are webstores in 1 sentence?

Webstores are not for listing items in but are used for marketing and advertising your website for a small monthly fee.

(Q)What are the benefits of using a Webstore?
(A)Here are the advantages that IWAC Stores is offering for an astronomically low price:

Inventory control is a major issue for high volume website sellers who can spend hours a day just clicking through settings on thier websites controlling the inventory. Due to that they have no time to list products in alternative to eBay venues and continue to maintain an inventory on those sites because that would add even more time to thier inventory control. The IWAC Stores webstores has eliminated the stress of keeping a presence in different markets by linking directly to the website through webstores. Huge plus in anyone's book being able to control thier inventory in one place, thier own website.

Webstores provides you with a marketing channel at a low monthly/yearly cost that is unmatched on the web. The low cost webstores through IWAC Stores provides you with an additional source of marketing that is unique to the alternative auction site world.
There are many more great aspects to IWAC Stores webstores but all in all the most important one is bringing the Auction world and the independent Websites together in one place to buy, sell or market.

Whats more you get one single item to list on the main IWACStores site. You can use this to market, promote and advertise your site too. We advise that if you do this, to put in the 'Item Description' that the listing is a Webstore listing. This will solve alot of confusion for the 'buyer'.

You will also get your own Child Board within the forum to do even more advertising, marketing and promoting of new items, the items you sell, special offers etc the list is endless with what you could do within your board and listing.